- Where does teams download to how to#
- Where does teams download to zip file#
- Where does teams download to update#
Collect logsĮxtract the zip file to the %Temp% folder on your local drive. You'll use Sysinternals tools to complete these steps.
Where does teams download to how to#
This section describes how to collect and analyze application and system logs to get more comprehensive information to troubleshoot the issue. Collect and analyze application and system logs If %LocalAppData%\Microsoft\Teams\SquirrelSetup.log or %AppData%\Microsoft\Teams\logs.txt don't contain sufficient information to determine the underlying cause and you need more information to troubleshoot the issue, go to Collect and analyze application and system logs. Failures at this step are logged in %LocalAppData%\Microsoft\Teams\SquirrelSetup.log. The old application folder in %LocalAppData%\Microsoft\Teams\current is backed up to %LocalAppData%\Microsoft\Teams\previous and the stage folder is renamed to current. In this step, Update.exe checks for the presence of the staging folder, verifies the content again, and performs file operations to un-stage the app. The system automatically starts Teams when a user logs in or you can start Teams through a shortcut. The downloaded content is verified and unpacked into an intermediate folder, %LocalAppData%\Microsoft\Teams\stage), which is done by Update.exe. A download failure is also logged in %AppData%\Microsoft\Teams\logs.txt. When the download is complete, Teams calls Update.exe to stage the download.
Where does teams download to update#
Teams downloads the update by using the download link obtained from step 1. A failure at this step is logged in %AppData%\Microsoft\Teams\logs.txt. The goal of this step is to get the download link. Teams makes a web request and includes the current app version and deployment ring information. Both methods use the following sequence of events. ) menu next to their profile picture and selecting Check for updates.
Teams can automatically start the update process (depending on the policy) or users can manually check for updates by going to the ellipsis (. These log files contain personally identifiable information (PII) so they're not sent to Microsoft. It will likely contain failure information.
Another log file of interest is %AppData%\Microsoft\Teams\logs.txt. When Teams is successfully installed, the log location switches from %LocalAppData%\SquirrelTemp to %LocalAppData%\Microsoft\Teams\SquirrelSetup.log. If %LocalAppData%\SquirrelTemp\SquirrelSetup.log doesn't indicate the cause or if you need more information to troubleshoot the issue, see Collect and analyze application and system logs. It can be easier to compare your log against the log from a successful installation (even on another machine) to see what's expected. Note that call stacks at the beginning of the log may not mean that an installation issue exists. The first thing to look for is an error message or a call stack near the end of the log. When Teams is installed, the Teams installer logs the sequence of events to %LocalAppData%\SquirrelTemp\SquirrelSetup.log. Troubleshoot installation and update issues Troubleshoot installation issues If you see a failure message or if the version number is the same as in step 4, the update process failed.